JASON THOMPSON

Role:Service Desk Manager

Based: Reigate

Joined esure: December 2000

 

What did you do before you joined esure?

I was based at an Investment Bank supporting their server and desktop infrastructure that included hardware and a host of office applications like Lotus Notes, all the usual Microsoft Applications, Reuters, Bloomberg data feeds, mobile phones and anything else that used a micro chip really.

What sort of things does your job involve?

The Service Desk is the first point of contact for all IT related issues for all our sites so the first thing is to ensure I have motivated and knowledgeable staff to service the business needs by handling the recruitment and training needs of the team. A typical day will see me dealing with escalated issues and requests ensuring that they are correctly logged, approved and assigned and follow the problem and incident management process. esure is constantly evolving so it’s also important I also stay up to date by regularly meeting managers and team leaders from all departments.

What do you like most about your job?

I get to learn about all aspects of the business and I’m in an ideal position to suggest and implement changes in the way we service the business needs and hopefully provide an even better service. I previously worked as an Infrastructure Developer here at esure so I can now pass on my knowledge gained to the team. Moreover, I am surrounded by a young and vibrant team with a healthy sense of humour that makes even the toughest of days not seem so bad.

What’s it like to work at esure?

I started at esure before it went live and I’m still here so that should say a lot. esure has an ambition and it makes a refreshing change to be able to suggest ways to enhance its operation.

What do you like most about the company?

The fact it has been around for a number of years now, but it still feels new and fresh and has taken pride in sharing its success with the members of staff and creating good opportunities for good people.

How do you see your career with esure progressing?

I have just been promoted to Service Desk Manager and am fully aware that I'm responsible for a major part of the IT Infrastructure and would like to use my experience and creativity to enhance the team and entire IT function. In summary - it's been 'so far so great' for me here and I'm very happy the way my career is progressing.

What would you say to anyone who’s thinking about joining esure?

If you are tired of your old job and feel your input would benefit esure – don’t get mad, come and work for esure.